Magical Moments Shoppe FAQ
How long will it take for my item to get delivered?
Depending on the level of customization in your product, the time it takes to get to you will vary. You will get your item within 10-20 business days of ordering. Most items however will ship much faster than that
NOTICE: Our store has a variety of products (fabric, canvas, mugs, and so forth) that are consequently printed and shipped from different locations. If you order more than one item from us then most likely the items will arrive in separate packages. They will also sometimes arrive on different days. The delivery time of your product is stated on the sales page. Just remember that it is normal for your order to arrive in separate packages.
How can I track my order?
When you order with Magical Moments Shoppe, you are emailed out a unique order ID. You can look up your order any time here: https://www.magicalmomentsshoppe.com/track. If you don't have the order ID you can also alternatively look up your order by email on that page.
I see multiple charges on my card, how do I get one removed?
In the rare event that a card receives a double charge for an item please contact support and they will issue a refund for it immediately. Support is best reached at email@example.com.
I accidentally ordered the wrong size; how can I change it?
If the item hasn't been made yet, we can change the size of it still for you. If it's already on the way to you, then it's a bit tough because it's already been made. Please contact support and they will get the size changed for you if possible; most people notice it right after they order and we can get it switched for them pretty easily. Send us an email and we'll let you know if it can be changed.
The item I received was damaged; how can I get a new one?
Unfortunately, from time to time, items do get damaged in transit. If you contact us WITH a picture of the damage, we have no problem sending you out a replacement if this happens. Please just send us the photo and your order details to firstname.lastname@example.org and we'll get you a new one out!